Introduction
Pvpvip ("we", "our platform") takes the privacy of its Bangladesh members seriously. This Privacy Policy explains what information we collect when you use the pvpvip website or mobile app, how we use it, and what rights you have.
By creating an account or using any service on pvpvip, you agree to this Privacy Policy. We want you to stay with us fully informed — which is why this policy is written in plain, simple language.
Summary: pvpvip never sells your data. We only retain information that is strictly necessary to deliver our services and maintain security.
What Information Is Collected
Pvpvip collects only the information essential to providing its services. No unnecessary data is requested.
| Data Type | Example | Why it is collected |
|---|---|---|
| Identity Information | Full Name, Date of Birth, NID Number | KYC Verification & Age Confirmation |
| Contact Information | Mobile Number, Email | OTP Verification, Notifications |
| Financial Information | Mobile banking number, transaction history | Payment Processing |
| Device Information | IP address, device model, OS | Security & Fraud Prevention |
| Usage Data | Game History, Bet Records | Service improvement, responsible gaming |
| Cookie information | Session ID, preference settings | Improving your experience |
We never collect your bank card number, PIN, or mobile banking password. Never share this information with pvpvip — none of our representatives will ever ask for it.
How your data is used
Pvpvip uses the data it collects solely for the following purposes:
- Account Management: Confirming registrations, verifying logins, and keeping your account secure.
- Payment processing: Processing deposits and withdrawals, and maintaining transaction records.
- Security & Fraud Prevention: Detecting suspicious activity and securing your account.
- Service Improvement: Analyzing usage patterns to improve the platform.
- Legal Compliance: To comply with applicable laws and regulations.
- Responsible Betting: Detecting unusual betting patterns and alerting the member.
- Support Services: To resolve your issues quickly and effectively.
pvpvip will never use your data for marketing or advertising purposes unless you have given explicit consent.
Data storage & security measures
Pvpvip's servers are hosted in internationally certified data centers with both physical and digital security measures in place.
- 256-bit AES Encryption
- TLS 1.3 Protocol
- Two-Factor Authentication (2FA)
- Real-Time Threat Monitoring
- Automated Backup System
- Restricted staff access
- Regular Security Audits
- Staff Privacy Training
- Incident Response Plan
- Regular Penetration Testing
All personal data stored on our servers is encrypted. Even pvpvip's internal staff cannot access your full profile without proper authorisation.
Data Sharing & Third Parties
Pvpvip never shares your information with third parties for commercial purposes. However, certain data may be shared in the limited circumstances described below:
- Payment provider: Payment gateways such as bKash, Nagad, and Rocket only receive the information required to complete a transaction.
- Law Enforcement Agencies: pvpvip is legally required to disclose information when ordered to do so by a court or government authority under applicable Bangladeshi law.
- KYC Verification Services: Licensed verification providers receive only the document information strictly necessary for identity verification.
- Technology Service Providers: Contracted service providers for hosting and security — all bound by strict confidentiality agreements.
Except as outlined above, pvpvip never shares your information with third parties — not for advertising, marketing, or any other commercial purpose.
Cookies & Tracking Policy
The pvpvip website and app use cookies to enhance your experience. Cookies are small data files stored on your device.
Optional cookies can be disabled through your browser settings. Please note that disabling mandatory cookies may affect the proper functioning of the site.
Your Privacy Rights
Every pvpvip member holds the rights listed below. To exercise them, please contact our support team.
To exercise any of the rights listed above support@pvpvip.clickto send us an email. pvpvip will respond within 7 business days.
Protection of minors' data
Pvpvip strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or store any personal information from minors.
If a minor has accidentally created an account and we identify this, the account will be closed immediately and all associated data will be permanently deleted.
If a parent or guardian believes their child is using pvpvip, they should immediately support@pvpvip.clickto get in touch.
Data retention period
Pvpvip does not retain data beyond what is necessary. However, certain information must be kept for a defined period to meet legal obligations and business requirements.
| Data Type | Retention Period |
|---|---|
| Active account data | For the duration of active account |
| Transaction & financial records | 5 years after account closure (legal requirement) |
| KYC Documents | 3 years after account closure |
| Support Chat History | 2 years from last contact |
| Login & Security Logs | 90 Days |
| Marketing consent records | 1 year after consent is withdrawn |
Once the retention period expires, data is securely and permanently deleted.
Policy changes
Pvpvip may update this Privacy Policy from time to time. Changes may be made in response to new laws, technology upgrades, or updates to our services.
For significant changes:
- A notification will be sent to your registered email
- Push notifications will be sent via the app.
- The last updated date at the top of this page will reflect any changes
- You will be notified at least 7 days before any changes take effect
Bookmark this page and check back occasionally.
Contact — Data Protection Enquiries
For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us through:
FAQs
FAQs on Trust & Promotions