Pvpvip FAQ — All Your Questions Answered

There are three common reasons a pvpvip account gets locked: too many incorrect password attempts, a security alert, or a suspected policy violation. Each has a different resolution:

1. Locked due to incorrect password: Your account will usually unlock automatically after 30 minutes. You can also use the "Forgot Password" option before then.
2. Locked for Security: When a login attempt is made from an unrecognized device or location, pvpvip automatically secures your account. An OTP is sent to your registered mobile number — use it to unlock your account.
3. Contact Support: If neither of the above works, reach out via Live Chat or support@pvpvip.clickEmail us with your NID number and registered mobile number to verify your identity — accounts are typically recovered within 1–2 hours.
4. Suspended for Policy Violation: Details will be sent to you by email. You can contact support to learn the reason and submit an appeal.

If a match is cancelled or abandoned on pvpvip, settlement follows specific rules:

1. Match Fully Cancelled: If a match is cancelled before it begins, the full stake is returned to your account within 24 hours. The entire bet is marked as "Void".
2. Closed After the Designated Overs/Time: In cricket, the DLS method applies; in football, results stand once the specified time threshold is reached. pvpvip settles all bets in line with international Sports Betting rules.
3. For live betting: Live markets are temporarily suspended when a match is interrupted. Settlement is processed once the official result is confirmed.
4. For void bets: If one leg of an accumulator is void, that leg is removed and the bet is recalculated accordingly.

If you have any questions about a settlement, contact support with your bet ID — issues are typically resolved within 48 hours.

Pvpvip's daily activities and free spins are completely free to join. Here's how it works:

1. Daily Sign-In Bonus: Log in once a day to automatically earn sign-in points or a cash bonus. Log in 7 days in a row to unlock a special reward.
2. How to Get Free Spins: Free spins are awarded when you place a specified bet amount on select slot games, participate in special promotions, or as part of a deposit bonus.
3. How to Use: Go to the "Promotions" section and click the "Join" button next to the active offer. Free spins are automatically credited to the designated game.
4. Validity: Most daily bonuses are valid for 24 hours and free spins typically expire after 7 days. Any unused spins are forfeited once the validity period ends.

To view all current offers Promotions Page Visit now.

Pvpvip's Live Casino section lets you play in real time with live dealers. Here's how to get started:

1. How to Access: After logging in, click "Games" from the menu or the Live Casino banner on the home page.
2. Game List: There are 20+ live game tables, including Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, and Sic Bo. Among Bangladeshi members, Baccarat and Dragon Tiger are the most popular.
3. Minimum Bet: Most tables start from a minimum bet of ৳100. VIP tables start from ৳500, and high roller tables from ৳5,000.
4. Requirements: A good internet connection (at least 4G) is required for a smooth live stream experience. Compatible with both smartphones and computers.
5. Know the Rules: Each game table has a "Rules" icon next to it — give it a read before you play for the first time.

App crashes and update issues usually come down to a few common causes. Follow these steps to resolve them:

1. "Update Required" message: pvpvip releases regular updates for security improvements and new features. The update link is usually available on the login screen. Click the link to download the latest APK directly. On Android, you may need to enable "Install from unknown sources".
2. App Crashes: Start by force-stopping the app and clearing its cache — go to Settings → Apps → pvpvip → Storage → Clear Cache.
3. Restart Your Device: A simple restart often does the trick.
4. Internet connection: Live games and streaming features may not perform well on a weak connection. Use WiFi or 4G for the best experience.
5. Reinstall: If none of the above works, uninstall the app and download the latest version from pvpvip.click.
6. iOS Users: Check for updates on the App Store, or use the mobile site on Safari instead.

A forgotten password and a changed phone number are two separate situations — but both have a solution:

1. Your mobile number is still the same: On the login page, click "Forgot Password?" → enter your mobile number → receive an OTP → set a new password. The whole process takes under 3 minutes.
2. Number has been changed: In this case, please contact support directly. support@pvpvip.click— email us and include the following: your full name as registered, your old mobile number, date of birth, and NID card number.
3. Identity Verification: You may be asked to email photos of the front and back of your NID. This is solely to protect the security of your account.
4. Time: Account recovery through support typically takes 12–24 hours.